Apple has become one of the world’s most valuable companies because of its products: the Mac, the iPad, the Apple Watch and most especially the iPhone. But the company’s product sales have been aided over the past 25 years by the presence of its iconic brand in more than 500 retail stores scattered across 27 countries and regions. Anyone who has ducked into an Apple store for a new iPhone or toted a broken Mac through the mall for a repair appointment at the Genius Bar has experienced what Steve Jobs and Ron Johnson built.

In “Shop Different: How Retail Revealed Apple’s Genius,” Mr. Johnson details the remarkable story of how, in 1999, Jobs recruited him from Target to join Apple as head of retail and launch perhaps the biggest long shot of Jobs’s entire tenure as chief executive. At a time when computer stores were a moribund category and Apple’s brand was near its lowest ebb, the two men concocted a daring strategy: find some way to connect with the millions of consumers who had no interest in or understanding of Apple’s products.

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