Apple today updated its Apple Support app to add support for the iPhone Duo and iOS 27.1 (which the Duo ships with). Apple Support will now display properly on the ‌iPhone Duo‌'s wider screen, and it can be used alongside other apps in Split View.


‌iPhone Duo‌ reviews went live today, and poorly sized apps are a recurring complaint among reviewers. Apps that aren't updated for ‌iPhone Duo‌ are letterboxed, with thick black bars on each side.

Apple will continue adapting its apps for the device, and we should see plenty of third-party ‌iPhone Duo‌ app updates in the coming weeks. Any major change to screen size results in early hiccups, but a few months from now, ‌iPhone Duo‌ app compatibility will be largely fixed.

Apple Support is Apple's dedicated app for troubleshooting device issues and looking up support documents. It is a free download from the App Store. [Direct Link]
This article, "Apple Support App Updated for iPhone Duo's Larger Display" first appeared on MacRumors.com

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Joe Rossignol:

Apple recently considered laying off about 5,000 support employees [to replace them with AI], but it has put those plans on hold indefinitely, according to Bloomberg’s Mark Gurman.

[…]

Last month, we reported that customers who call the AppleCare phone number (1-800-APL-CARE) from the U.S. or Canada are now routed to an AI-powered support assistant.

Joe Rossignol:

The assistant can answer questions and troubleshoot issues with your Apple products, with it able to provide detailed step-by-step instructions. The assistant can still transfer you to a human advisor if it cannot answer a specific question, or if you ask to speak to a real person.

[…]

Apple has also been testing a new AI-powered chatbot in its Apple Support app, through a new “Ask” tab that has rolled out to a limited number of users.

I actually kind of like support chatbots in that they can be very fast for handling basic issues. As to the layoffs, it’s not clear to me whether this is Ternus reversing a Cook idea or something else.

The main problem I have (and I hear others having) with Apple’s support is that for more difficult problems you reach a ceiling where nobody can help you and it seems like nobody cares. Anything that can’t be addressed via a hardware swap is like filing a very time consuming Radar that goes into a black hole with no follow-up. Some software issues seem fixable in that they are more like server database entries than bugs. A sufficiently high level support person should be able to go in and edit the entry. But it seems like this only happens when there’s a major story in the press.

Scott:

Apple could probably lay off 5000 AppleCare workers if Apple programmers spent more time working on their operating systems and default apps for another 6 months before releasing them to the public.

Previously:

• Apple Vision Pro and Software Layoffs
• Castro’s Customer Support Lessons
• John Ternus Replaces Tim Cook
• AI Layoffs
• Locked Out of Apple Account Due to Gift Card
• Locked Out of Apple Developer Accounts
• Apple to Drop Customer Support via Social Media
• HomePod Late Adopter

Com o início das entregas do iPhone Duo previsto para esta sexta-feira (23/10), alguns desenvolvedores de aplicativos (inclusive a própria Apple) estão correndo contra o tempo para adaptar os softwares ao novo formato.

No caso da Maçã (que, obviamente, já adaptou a maioria dos apps da empresa por meio de atualizações de sistema), a novidade é o aplicativo Suporte (Support), atualizado hoje para a versão 5.17 com “suporte ao iOS 27.1 e iPhone Duo”.

Partindo para os apps de terceiros, o SmartGym chegou recentemente à versão 8.1 com uma interface que se adapta à forma como o usuário posiciona o dispositivo, incluindo visualizações lado a lado, em tela cheia e outras novidades.

SmartGym is ready for the iPhone Duo! A massive update, designed to take full advantage of every pose. Already available on the App Store.https://t.co/piwzqQpFMH pic.twitter.com/4pAGyXGCQV

— Matt Abras (@AbrasMateus) October 21, 2026

O Tripsy também já foi atualizado para suportar as novas visualizações do dispositivo. Como você pode conferir na captura de tela abaixo, a novidade já está disponível na versão 3.10.3 do aplicativo, liberada recentemente.

A lista ainda inclui apps como o Flighty (versão 4.11.2), que permite acompanhar voos de mãos livres quando o aparelho está posicionado em formato de tenda, o Instapaper (10.1) e o aplicativo oficial da Sonos (90.1).

Certamente, muitos outros ainda virão!